Last Updated: [04/30/2025]
The following policy applies to every order that we ship within the United States. This policy clearly outlines our shipping protocols, costs, and timelines. By ordering through Layxer, you agree to the terms of this policy as stated here.
Transit, Handling, Order Cut-Off Time, and Delivery Time
Transit Time: 5 to 7 Business Days (Monday through Friday)
Handling Time: 1 to 3 Business Days (Monday through Friday)
Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time
Delivery Time: Orders are typically delivered within 6 to 10 Business Days after being placed.
We strive to process and deliver your orders as quickly as possible. However, occasional delays may occur due to factors outside our control, such as weather conditions, carrier delays, or public holidays.
Delivery Terms
Layxer relies on reputable shipping partners like FedEx and other reliable couriers to ensure timely and secure delivery. Delivery service and charges may vary based on location, order volume, and special delivery requests. We reserve the right to choose the most suitable shipping partner for your order.
Shipping Charges
We aim to offer fair and convenient shipping rates:
Flat Shipping Charge (Within the USA): $6.99 USD
This charge will be applied at checkout.
Customer Responsibility for Wrong Orders
If the customer orders the wrong item or enters incorrect information:
The customer is responsible for paying the return shipping cost.
The customer will also be charged for shipping the correct item, if applicable.
To avoid such issues, we strongly recommend that customers carefully review their order details before confirming their purchase.
Incorrect Information Provided by the Customer
It is the customer’s responsibility to provide accurate and up-to-date information, including:
Shipping address
Contact number
Email address
Layxer is not responsible for delivery delays, failures, or additional charges resulting from incorrect information.
If incorrect information causes a delivery issue:
Additional processing time or extra charges may apply.
Customers should notify us immediately at support@layxer.com to correct any information before shipment.
Change of Address
If you need to update your shipping address:
Contact us at support@layxer.com before your order has been shipped.
Once an order has been dispatched:
Address changes cannot be made.
The customer will bear the cost of re-shipping the product to the updated address.
Order Tracking System
Once your order ships:
An email containing your tracking number and a link to track your package will be sent to you.
You can also use the Track Your Order page on our website to monitor your shipment.
If you encounter any issues with your tracking details, please contact us for prompt assistance.
Wrong Address
If a wrong address is provided and the package cannot be delivered:
The order will be returned to our warehouse.
The customer will be charged for re-shipping the product to the correct address.
Refunds for undeliverable packages will exclude the original shipping charges.
To avoid this, please ensure your address is accurate at checkout.
Cancellations
Orders can be canceled before they are dispatched.
Once dispatched, cancellations are not possible.
For shipped orders, refer to our Refund Policy for return instructions.
To cancel an order, contact us immediately at support@layxer.com.
Parcels Damaged During Transit
If your parcel is visibly damaged upon delivery:
Refuse the package and notify the courier.
If the package is delivered in your absence and you find it damaged, contact us within 48 hours at support@layxer.com with photos of the damage.
We will promptly investigate and resolve the matter through a replacement or refund, depending on the situation.
Taxes
Any applicable sales taxes are included in the listed product prices and shipping fees, wherever required by law.
Contact Information
For any questions, concerns, or inquiries regarding this Shipping Policy, please reach out to us at:
Business Name: Layxer
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (442)Â 333-0318
Business Mail:Â support@layxer.com
Business Address:Â 2824 Purdue Ave, Dallas Texas 75225, United States
At Layxer, we’re committed to providing a seamless and trustworthy shopping experience from order placement to delivery.