Last Updated: [04/30/2025]
At Layxer, your satisfaction is our top priority. We are committed to providing high-quality men’s t-shirts and a hassle-free return and refund process. If, for any reason, you are not satisfied with your purchase, please review this policy to understand the eligibility criteria and steps for returns and refunds. By placing an order with us, you agree to the terms outlined below.
Quick Overview
Returns: Customers can return eligible products within 30 days of delivery.
Eligibility for Returns
To qualify for a return:
Items must be in original condition, unused, unwashed, and in the original packaging with all tags attached.
Products showing signs of wear, washing, stains, damage, or alteration will not be accepted.
Custom or personalized t-shirts and items marked as “Final Sale” are non-returnable, unless they arrive damaged or defective.
Return requests must be initiated within 30 days of delivery. Requests beyond this period may be declined, unless approved by our team for exceptional reasons.
To initiate a return:
Email us at support@layxer.com with your order number and reason for the return. Approved returns will be issued a Return Authorization Number (RAN) and instructions.
Unauthorized returns (without an RAN) will not be processed and may be sent back at the customer’s expense.
Customers are responsible for safely returning the product. We highly recommend using a trackable shipping service.
Return Label Options
For accepted returns, we offer:
Downloadable PDF: A return label will be emailed for printing and use.
Included in Package: A physical return label may be included on request.
Conditions for Non-Returnable Items
The following are not eligible for returns:
Gift cards or promotional vouchers
Custom or personalized t-shirts
Items marked as “Final Sale”
Products showing misuse, improper handling, stains, or signs of washing and wear
We advise customers to carefully review product descriptions, sizing charts, and images before placing an order.
Process for Returning Items
Contact our support team at support@layxer.com with your order details and photos (if necessary).
Once approved, you’ll receive a Return Authorization Number (RAN) and return address.
Ship items back within 7 business days of receiving the RAN.
Once received, the returned item will undergo inspection (3-5 business days).
If approved, we will notify you via email and proceed with your refund or exchange.
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
Notify us within 48 hours of delivery by emailing support@layxer.com with a description and photos.
In such cases, Layxer will cover return shipping costs and offer a replacement or refund based on your preference.
Do not attempt to wash, wear, or repair a damaged item, as this will void your eligibility for a return or replacement.
Exchange Policy
We offer exchanges under the following conditions:
The item must be unused, unwashed, and in its original packaging with tags intact.
Contact our support team to request an exchange. Approved exchanges will receive a return shipping label.
If the requested item is out of stock, a refund will be issued instead.
Sale, personalized, or custom t-shirts are not eligible for exchange.
Refund Policy
Refunds are processed promptly once the returned item passes inspection.
Refunds are issued only for items that comply with this policy.
Quick Overview:
Refund: Issued within 10 business days after item inspection approval.
Refund Conditions:
Refunds will be credited to the original payment method.
Shipping charges are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).
Refund Timelines:
It may take an additional 10 business days for the refund to reflect in your account, depending on your bank or payment provider.
You will receive an email confirmation once your refund has been processed.
Non-Refundable Situations:
Items rejected during inspection for policy non-compliance will not be refunded.
Custom items, gift cards, and items marked as “Final Sale” are non-refundable.
Orders canceled after shipping will receive a product cost refund only, excluding shipping fees.
Contact Information
For any questions or concerns about this Return and Refund Policy, please reach out to us:
Business Name: Layxer
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (442) 333-0318
Business Mail: support@layxer.com
Business Address: 2824 Purdue Ave, Dallas Texas 75225, United States
At Layxer, we’re dedicated to making your shopping experience smooth, reliable, and risk-free, ensuring your complete satisfaction with every purchase.