Frequently Asked Questions (FAQ)
Welcome to the Layxer FAQ section. Here you’ll find answers to common questions about our products, shipping, returns, payments, and more. If you have any additional queries, feel free to contact us at support@layxer.com.
Q1 : What products does Layxer offer?
ANS: Layxer specializes in high-quality men’s shirts and t-shirts designed for comfort, durability, and modern style. Our collection is perfect for casual wear, work attire, and special occasions.
Q2 : How long does it take to receive my order?
ANS: Delivery times depend on your location and selected shipping method:
Standard Shipping (Domestic): 5–7 business days.
Orders are processed within 1–3 business days, and you will receive a tracking number once your order is shipped.
Q3 : What payment methods do you accept?
ANS: We accept the following secure payment options:
American Express
Apple Pay
Discover
PayPal
Visa (Credit and Debit)
Mastercard (Credit and Debit)
All transactions are safely processed via PCI-compliant gateways.
Q4 : Can I cancel my order?
ANS: Yes — you can cancel your order before it is dispatched. To request cancellation, contact us at support@layxer.com with your order details. Once an order has shipped, it cannot be canceled but you may request a return according to our Return Policy.
Q5 : What is your return & refund policy?
ANS: We accept returns within 30 days of delivery for unused and undamaged products in their original packaging. Items marked as “Final Sale” are not eligible for returns. Refunds are processed within 10 business days after the product passes inspection.
Q6 : What should I do if I order the wrong product?
ANS: Contact us immediately at support@layxer.com or call +1 (442) 333-0318. If the order hasn’t shipped, we’ll correct it for you. If it has already been dispatched, you can return it within 30 days, provided it meets our Return Policy. Return shipping costs will apply unless it’s our mistake.
Q7 : What if my order arrives damaged?
ANS: If your package is visibly damaged, refuse delivery and inform the courier. If damage is discovered after opening, contact us within 48 hours at support@layxer.com with your order number, a description of the issue, and photos. We’ll arrange a replacement, refund, or store credit as needed.
Q8 : How can I track my order?
ANS: Once your order is shipped, we’ll email you a tracking number. You can use this to check your package’s status on the courier’s website. If you need help, contact our support team.
Q9 : What should I do if I entered the wrong shipping address?
ANS: Contact us immediately at support@layxer.com. If the order hasn’t shipped, we’ll update your address. If it’s already in transit, we may not be able to make changes. If returned, you will be responsible for the re-shipping cost.
Q10 : How do I contact Layxer customer support?
ANS: You can reach us through:
Email: support@layxer.com
Phone: +1 (442) 333-0318
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Contact Information
Business Name: Layxer
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (442) 333-0318
Business Mail: support@layxer.com
Business Address: 2824 Purdue Ave, Dallas Texas 75225, United States
We’re here to help with anything you need!